Privacy notice
Privacy notice for Wrong Fuel Cumbria, a service by Forecourt Assist. Call 01293 248666 — 24 hours, every day.
Who controls your data
Fuel Fixer Ltd, company no 08520551, registered at Fairway House, Portland Road, East Grinstead, RH19 4ET.
What we collect
When you call, we take your name, phone number, vehicle details and the location of the vehicle, because we cannot dispatch without them. Calls may be recorded for training and dispute resolution. This website uses analytics to count visits and calls.
Why we hold it
To carry out the job you asked for, to raise an invoice, to meet our waste duty-of-care record-keeping obligations, and to handle any later complaint or claim.
How long
Job and invoice records are kept for six years, which is the period in which a claim could be brought. Waste transfer notes are kept for the statutory period. Call recordings are kept for a short period and then deleted.
Your rights
You can ask for a copy of what we hold, ask for it to be corrected, ask for it to be deleted where we are not required to keep it, and complain to the Information Commissioner's Office.
Sharing
We do not sell your data. We share it with the technician attending, our payment processor, and our licensed waste carrier where the job involves fuel removal.
Who you are dealing with
Wrong Fuel Cumbria is a service by Forecourt Assist. Forecourt Assist is a trading name of Fuel Fixer Ltd, company no 08520551, a company of Fuel Fixer International. Registered at Fairway House, Portland Road, East Grinstead, RH19 4ET. Fuel Fixer International is owned by Stockbridge Capital Holdings.
Questions we get asked
Do I need to stay with the vehicle?
Usually yes, so we can hand it back to you running. If you cannot stay, say so on the call and we will work out how to do it.
What if it is not safe to drain where I am?
Then we tell you that on the phone rather than after arriving. Being told honestly costs nothing; being told on arrival costs a call-out.
Do you cover all of the CA and LA postcode areas?
Yes, from one rota — so being at one edge of the area rather than the other changes the arrival window, not the price.
What if I have already driven it?
Still call. Most vehicles driven a short distance are recoverable. Tell us how far you got, because it changes the kit we bring.
Is this a garage?
No. Wrong Fuel Cumbria is mobile. A technician travels to the vehicle wherever it is standing.
How long will I be waiting?
Arrival depends where you are across the CA and LA postcode areas and what is already running. You get a realistic window on the call rather than an optimistic one.
Across the Fuel Fixer network
Wrong Fuel Cumbria is one of the brands operated by Forecourt Assist. The full directory is on the operator site.
- Wrong Fuel Penrith — Penrith and the Eden valley
- Wrong Fuel Gateshead — Gateshead and the Derwent valley
- Forecourt Assist — the operator
- Wrong Fuel Penrith — Penrith and the Eden valley
- Forecourt Assist — the complete network directory
- Fuel Fixer International — the operating group
- Stockbridge Capital Holdings — group owner
Background reading: Common rail injection — Wikipedia.